FAQs

  • Crisis Numbers

    IMPORTANT If you or someone you know are in immediate danger, please call 911 or go to your closest emergency room.

     

    • University of Utah’s Crisis Line and Mobile Crisis Unit – (801) 587-3000
    • National Suicide Prevention Hotline – (800) 273-TALK
  • Who Needs Counseling

    The truth is that everyone can benefit from some form of counseling. We take care of our teeth by going to the dentist, we take care of our bodies by seeing a doctor, and sometimes we need to take care of our mind and emotions by seeing a therapist. If you are struggling with anxiety or depression, therapy can assist you in developing new skills to help you find happiness. If you’re going through a rough time and need someone with a listening ear or a new perspective, therapy can help. If your family isn’t as tight knit as they used to be or you need new resources as a parent, therapy can strengthen your family. If you and your partner are struggling to communicate or connect, therapy can help you rekindle the romance.
  • What's Counseling Like?

    Rarely is therapy what it looks like in pop culture. Many people picture therapy as lying on a leather couch while an older gentleman with round glasses and a large notebook repeatedly asks, “Now how does that make you feel?” While there is a couch and feelings are discussed, therapy is so much more. It’s an objective listening ear, a place to explore new perspectives, a safe space to process difficult things, and the opportunity to learn new skills to improve your quality of life.
  • First Session Expectation

    At the first session you can expect us to chat about what brings you to therapy and what you hope to accomplish during sessions. We’ll talk about ways we can help you and explore if our therapeutic approach is right for you. There will be forms to review and payment methods discussed. Subsequent sessions will delve into whatever you’re struggling with.
  • Online Therapy

    We offer online sessions at the same rate as our in office sessions.
    We use a secure, HIPAA compliant video service and the same practice/privacy policies apply. Online sessions are not appropriate for everyone but if interested, please contact our office and we’ll help you determine if it’s a good fit for you.

    Please note that you must be in the state of Utah to receive these services, per state law and over 18 years old per company policy.

  • Confidentiality

    You are legally and ethically entitled to confidentiality. This means that your treatment cannot be discussed with any other parties without your written consent. There are a few exceptions to this, however. If you disclose abuse or are an imminent danger to yourself or others, confidentiality may be broken. Please refer to our privacy notice for more information.
  • Price

    Each session is $100 an hour. A session may run anywhere from 50-60 minutes.
    Currently, we accept: checks, debit cards, credit cards, and cash.
  • Insurance

    Insurance can be beneficial in many ways however, in mental health, insurance can also be problematic to your treatment. Insurance companies require that we assign you a medical diagnosis and may request copies of the session notes. They will also often dictate how many sessions you get and may even only cover certain approaches or diagnoses. In addition, it is not uncommon for insurance plans to have a high deductible or charge you a specialist co-pay**. Paying out of pocket sounds scary but after the deductible and co-pay, it may be the same or cheaper to pay out of pocket. Our goal is to provide you with a holistic, personalized experience that will benefit you long term; something that is not always possible with insurance companies.

    At this time, we are an in network provider for Blue Cross Blue Shield. For all other insurances, we are an out of network provider. We are willing to provide documentation for reimbursement through your insurance company as an out of network provider. Each insurance company handles this differently and while we are happy to provide whatever documentation your insurance company may need, you will need to ensure you are aware of your insurance company’s process for reimbursement.

    We understand that finances may be a factor so Monarch Family Counseling is happy to accept the following forms of payment:
    * Flex Spending Accounts
    * Ecclesiastical Pay
    * Checks, debit cards, credit cards, and cash

    **Please note that while we make every effort to verify your benefits, ultimately, you are responsible for knowing your what your insurance provider covers. You may have a deductible and it may be separate from your medical deductible. In addition, your mental health benefits may be handled by a third party that is outside of your medical insurance provider. We encourage all clients to check their benefits with their insurance provider.

  • Client Portal

    You can access the client portal by clicking the Client Portal link in the main website navigation.